omegabetPrivacy Policy
This page describes what we collect when you use omegabet and how we keep that data protected. We at omegabet collect personal information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks, and provide customer support. We do not sell your data to marketers or third-party advertisers. Your identity verification details, payment records, and betting history remain encrypted and accessible only to our compliance and support teams.
Data protection is at the centre of our omegabet operations. Before you can withdraw funds, we collect your government ID and address proof to confirm your identity. We retain your betting history to settle disputes, detect fraud, and comply with local tax obligations. We also collect cookies and device information to recognise you when you return and to prevent account hijacking. This policy sets out exactly what we collect, how long we keep it, and what rights you have under applicable law. If you have questions about your data, contact our support team in English via email or live chat, and we will respond within 48 hours.
Our commitment is simple: transparency and protection. You can request a copy of all data we hold on you, request deletion of data no longer needed, or file a complaint if you believe we have handled your information unfairly. All such requests are honoured within 14 business days unless law requires us to retain the data longer.
What We Collect and How We Use It on omegabet
When you create an account on omegabet, we collect your email, chosen password, full name, date of birth, and phone number. We ask for this information during signup to set up your account and to contact you about your account status or support inquiries.
Before you can withdraw funds, we require identity verification. You upload a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement). We use this information to confirm that you are who you claim to be, to meet anti-money-laundering requirements, and to prevent fraud. We store these documents in encrypted form for seven years as required by Indonesian financial regulations; after that period, we delete them.
When you deposit or withdraw, we collect payment information: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), and your transaction history. We use this data to process your transactions, detect unusual activity (such as multiple large deposits followed immediately by withdrawals), and comply with tax reporting obligations. Payment processors (the banks or e-wallet providers) also retain transaction records on their own systems; we do not control how they use that data.
We track your betting and gaming activity — every wager, every win, every loss — so we can calculate your weekly cashback, determine your tier progression, and settle disputes if they arise. We also log your IP address, browser type, and device information when you access omegabet. This helps us recognise your device on future logins, prevent unauthorised access, and investigate suspicious account behaviour.
We retain your data only as long as needed
Account information is kept for five years after closure. Betting history is retained for seven years for tax compliance. ID documents are deleted after seven years. You can request earlier deletion; we will comply unless law requires retention.
Third Parties and Data Processors
Our servers are hosted by cloud providers whose data centres may sit outside Indonesia. We contract with these providers to encrypt data in transit and at rest. Payment processors (your bank, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators) process your transactions and retain their own copy of transaction data. We share your personal identity details with these providers only to the extent necessary to complete your deposit or withdrawal. We do not authorise these providers to use your data for their own marketing purposes.
We may share anonymised and aggregated data with regulators if required by law — for example, to report on player activity or to investigate fraud. We will never share your personal details with other gaming operators, marketing companies, or data brokers. If we are acquired or merged with another company, we will notify you and obtain your consent before transferring your data under a new privacy policy.
Your Rights on omegabet
You have the right to request a copy of all personal data we hold on you. Email our support team with "Data Export Request" in the subject line. We will provide an electronic copy within 14 business days at no cost. You also have the right to request deletion of data we no longer need to process your account or to comply with law. If we deny a deletion request because we are legally required to retain the data (for example, for tax purposes), we will explain which legal requirement applies and for how long we must keep the information.
We use cookies to recognise you when you return to omegabet and to prevent fraud. Most browsers allow you to disable cookies via settings, but disabling them may limit your access to certain omegabet features. We do not use cookies to track your behaviour outside omegabet or to build a profile for sale to advertisers.
Contact and Complaints
Questions or complaints about our data practices should be directed to our support team via email or live chat. Include "Privacy Complaint" in your subject line. We will investigate and respond within 14 business days. If you are not satisfied with our response, you may escalate to our Data Protection Officer; contact details are available on our support page.
If you believe we have violated your data protection rights, you may lodge a complaint with your local data protection authority or pursue remedies available under applicable law. We take all complaints seriously and will co-operate with regulatory investigations. Our goal is to maintain trust through transparency, security, and respect for your privacy.
Our Commitment to Data Security and Accuracy
We undertake several commitments to keep your data safe. All communications between your device and our servers are encrypted using HTTPS. Your password is hashed and stored; we never log or view it. Your government ID and payment details are encrypted and stored on secure servers with restricted access. We apply two-factor authentication (2FA) on request to add an extra layer of account security. In the event of a data breach, we will notify affected users within 72 hours and take steps to prevent misuse of that data.
We also keep your data accurate. If you believe any information on your omegabet account is incorrect — for example, a wrong address or payment method — log in and update it immediately. If you cannot access your account, contact support, and we will verify your identity and make the correction. We perform regular audits of our data handling practices and retain third-party security assessments to verify our compliance with industry standards.
This privacy policy may be updated periodically to reflect changes in our operations or in applicable law. Material changes will be communicated to you via email at least 30 days before they take effect. Your continued use of omegabet after the notice period constitutes acceptance of the updated policy. We remain committed to protecting your personal information and to providing you with transparency, choice, and control over your data on omegabet.